Acceptable Use Policy

In plain terms: Use Channels Connect to run a legitimate vacation rental business: real listings, honest availability, honored bookings. Do not use it for fake listings, discrimination, unlicensed rentals, or attempts to break into other users’ accounts. Violations can lead to suspension or termination.

1. Purpose and Scope

This Acceptable Use Policy governs how you may use the Channels Connect platform. It applies to every account holder and to anyone acting on an account holder’s behalf, including staff, contractors, or co-hosts you grant access to your account, and it exists to protect our users, the integrity of the platform, and compliance with the laws that govern short term rentals. This policy works alongside our Terms of Service; where the two overlap, this policy provides the specific detail on what is and is not permitted.

2. Permitted Uses

You may use Channels Connect for legitimate vacation rental business purposes: managing short term rental properties, synchronizing listings across booking channels, coordinating calendar availability and pricing, processing bookings made through connected channels, communicating with guests through integrated messaging, and reviewing your own property performance data. This extends to any staff or co-host you authorize on your account, provided they are also bound by this policy and you remain responsible for their actions.

3. Prohibited Activities

Illegal activities

Operating a property without the licenses or permits your jurisdiction requires, facilitating illegal activity at a listed property, evading applicable taxes, violating local zoning or short term rental regulations, and any use of the platform connected to money laundering or other financial crime are all prohibited.

Platform misuse

You may not create fake or misleading listings, manipulate reviews or ratings on a connected channel, use the platform to manage long term residential leases rather than short term rentals, attempt to circumvent channel or platform fees, or reverse engineer or attempt to access the platform’s source code.

Data and security violations

Unauthorized access to another user’s account or data, sharing your login credentials with unauthorized parties, attempting to breach our security measures, scraping user data, and introducing malware or malicious code are all grounds for immediate suspension.

Discrimination and harassment

You may not discriminate against guests based on race, color, religion, sex, disability, familial status, national origin, or any other protected characteristic under applicable law, and you may not harass, threaten, or abuse other users or our staff.

4. Content Standards

Property listings

Listings must be accurate, kept current, compliant with local advertising rules, and free of misleading claims about the property. If a material detail changes, for example the loss of a pool or a change in maximum occupancy, update the listing before the next booking is confirmed rather than after a guest arrives and finds a mismatch.

Photos and media

Photos must accurately represent the property, must not infringe on anyone’s copyright or trademark, and must be appropriate for a general audience. Stock photography or images of a different unit within the same building are not an acceptable substitute for real photos of the listed property.

5. Compliance Requirements

You are responsible for local licensing, zoning, and tax obligations connected to your rental activity, along with any applicable safety and building codes and anti-discrimination law. Requirements vary widely by city and state, and it is your responsibility, not ours, to know what applies to each property you manage. You must also comply with the terms of service of every channel you connect through our platform, keep your pricing and availability consistent across channels, and honor confirmed bookings, including during high demand periods when cancelling in favor of a better rate elsewhere would violate both this policy and the connected channel’s own rules.

6. Monitoring and Enforcement

We use automated checks, user reports, and periodic account review to detect violations of this policy. Depending on severity, enforcement can include a warning and request for correction, temporary suspension of platform access, permanent account termination, and, where the conduct is illegal, a report to the relevant authorities. We generally start with the least severe action that fits the situation, except in cases involving security breaches, illegal activity, or harm to guests, where we may suspend access immediately while we investigate.

7. Reporting Violations

If you believe another user is violating this policy, email info@channelsconnect.com with the subject line “Policy Violation Report” and include as much supporting detail as you can: the account or listing involved, dates, and any evidence. Reports are reviewed by our compliance team, not automatically forwarded to the account in question, so you can report in good faith without the other party immediately knowing who filed it.

8. Appeal Process

If your account is suspended or a listing is removed, you can appeal within 30 days by emailing info@channelsconnect.com with the evidence supporting your case. We review appeals against the original decision and will confirm the outcome in writing.

9. Policy Updates

We update this policy as regulations change and as we learn from how the platform is used. Material changes are communicated by email or in-app notice to active users, and the date at the top of this page reflects the actual date of the last substantive revision.

10. Contact Information

Questions about this policy, or about whether a specific use case is permitted, can be sent to the compliance address below before you act, not only after something goes wrong.

Channels Connect, operated in affiliation with EroRentals Hollywood, Florida, United States

Email: info@channelsconnect.com Phone: +1 (305) 434-4076